General Information

TG Air Express is a premium worldwide express service provided by one of the worlds leading courier companies. This service is available to both private and business customers however the carrier will only collect consignments from our warehouse. You can drop your consignment into our warehouse yourself or an optional collection service is also available via TNT.

Labelling & Documentation

Airway Bill - Drop-off

The following applies if you are dropping your consignment into the Transglobal Express warehouse:

Once you have completed your order you should address your consignment with your TG order reference number before dropping it into our warehouse as below:

Transglobal Express TG-XXXXXX (use your TG order reference)
Unit 5, The Gateway
Wirral International Business Park
Bromborough
Wirral
CH62 3NX

We will then attach your airway bill ready for collection.

Airway Bill - Collection

The following applies if you have opted for a collection service with TNT:

At the end of the booking process the system will generate a TNT Air Waybill which will be available from your account area shortly after you have completed your order. You will need to print and securely attach copies of these labels to each of your parcels before handing over to your TNT driver on collection. Your consignment will then be brought to our warehouse where we attach an airway bill prior to it being collected and shipped by the carrier.

If you do not have access to a printer please contact us as soon as possible.

Commercial Invoices & Packing Lists

Shipments bound for non EU countries must be accompanied by 3 copies of a commercial invoice or packing list showing a full description and value of the goods for customs purposes. Our website will produce a basic packing list for you, however if you have your own please use these instead. Remember to include a VAT number if applicable.

Your Checklist...

• Have you printed and securely attached a copy of your barcoded air waybill label to each of your packages?
• Shipping to a non-EU destination? If yes, do you have 3 copies of your commercial invoice or packing list readey to accompany your shipment?
  • View a list of EU destinations (not requiring packing list)
  • Download a blank commercial invoice or packing list template in PDF or Excel format
• Have you remembered to include a full description and value of the goods in your commercial invoice/packing list?

Volumetric Weight Charge

The charge for your shipment is calculated on weight or volume, whichever the greater. Sometimes, bulky items may be charged at a higher rate than the actual weight of the shipment. The formula to calculate the "volumetric" weight on this service is as follows:

Multiply the 3 dimensions of your parcel together (LxWxH) & divide the result by 5000.

Example Volumetric Weight Calculations

• Parcel weighs 10kg @ 50x30x20cm (50x30x20 divided by 5000 = 6) ie the actual weight exceeds the volumetric weight which means you would be charged for 10kg.
• Parcel weighs 10kg @ 60x50x40cm (60x50x40 divided by 5000 = 24) ie the volumetric weight exceeds the actual weight which means you would be charged for 24kg.